Municipalities / Utility Providers
Smart Solutions for Efficient Municipal Services
Metro municipalities are facing a significant billing crisis. Every day, hundreds of customer accounts are flagged for queries, incorrect billing, or misapplied tariffs. Most municipalities lack the manpower to resolve these issues efficiently.
Municipalities rely on large internal teams and outsourced contractors for tasks such as scheduled meter reads, connections and disconnections, installations, and audits. Unfortunately, these workers are often slow, inaccurate, unreliable, and, in some cases, even fraudulent.
A successful municipality responds to customer queries quickly, accurately, and efficiently, while keeping customers informed at every step.
WeBill offers a suite of software and hardware solutions that help municipalities address these challenges with ease:
Optimise Field Operations, Customer Experience, and Revenue Management
With WeBill’s Field Manager, you gain full visibility into your staff and contractors in the field. Instructions are dispatched automatically to authorized agents according to pre-set schedules. Tasks completed in the field are immediately quality-checked and actioned. Field workers can operate offline, syncing seamlessly when connectivity is restored.
The upcoming Fault Module receives and routes customer queries instantly. Machine Learning and AI provide accurate, real-time responses. A sophisticated ticket management system reduces or eliminates the need for a call center.
The Consumer App gives customers simplified yet comprehensive consumption and billing information. With LiveBill®, customers can interactively query their bills.
WeBill provides real-time and historical reports, dashboards, alerts, and charts for consumption, charges, and collections. Municipalities can easily track non-paying customers and identify problem areas by geography or customer segment.
Many municipalities rely on prepaid systems, which are increasingly incompatible with time-of-use tariffs and net billing. WeBill offers a patent-pending solution for prepaid time-of-use billing and net billing with banking integration.
Municipalities often face delayed payments from both prepaid and postpaid customers, creating cash flow problems. WeBill allows municipalities to receive payments almost immediately, reducing the lag between customer payment and provider settlements.